Return policy

I. CHANGES BY BIKEBOLD.COM ERRORS

1. Cases of exchange of goods:
– Product condition upon receipt of goods:
+ The product has lost the stamp, is delivered incorrectly in quantity. The product does not match the information on the website such as pictures, colors, ingredients….
The product is damaged due to manufacturer’s fault, or during transport (deformation, scratches, stains, cracks, etc.).

2. Conditions of exchange:
– The product is not dirty, not washed, has no strange smell, has no signs of being used.

– Customers also keep confirmation of their purchases at Antavn.com (order numbers, purchase invoices, delivery receipts, bank statements …)

II. CHANGING BY CUSTOMERS

1. Cases of exchange of goods:
– Customers change size, color

2. Conditions of exchange:
– Products with discounts lower than 50% (Not applicable to change products with discounts from 50%)

– Products are intact, full of labels and bales.

– The product is not dirty, not washed, has no strange smell, has no signs of being used.

– Customers also keep confirmation of their purchases at Antavn.com (order numbers, purchase invoices, delivery receipts, bank statements …)

III. TIME OF APPLICATION OF EXCHANGE
– 03 days from the date of purchase (purchased at the booth) or 03 days from the date of receipt of the item by the postmark (purchased online).

– Customers who buy Online: time is calculated according to the postage’s stamp or the courier’s receipt.

– Customers buying at the booth: the time when Anta staff receives the returned product from the customer.

IV. CHARGING COSTS
– For returned products due to errors by Antavn.com, customers will be free of charge and have free delivery to the location indicated on the return request form.

– For barter products due to changing needs of customers, there will be an applicable exchange fee, customers will be free of charge and will have to pay shipping charges according to anta’s shipping policy. to the carrier if it wants to send new goods to the requested address.

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